TidalCore LLC · Returns & Refunds

Returns & Refunds

Effective: November 3, 2026 · Last updated: November 3, 2026

The short version

• Window: 10 calendar days from the date the carrier marks the order delivered.
• Refund: Full purchase price ($29.97 per unit) returned to your original payment method. Sales tax, if charged, is also refunded.
• Shipping: Original shipping was free, so there is no shipping charge to refund. Return shipping is paid by us when you use the label we provide; if you choose your own method, you pay that cost and we recommend tracking.
• Condition: Product should be unused, clean, dry, and in its original packaging when possible. We inspect returns and will still work with you if packaging is missing — we just ask that the product be in resalable, hygienic condition.

How to start a return

1. Email shawnhadjis@gmail.com with subject line "Return request" and include your order email, order date, and the delivery date shown by the carrier. If you can, include your order confirmation number.
2. We will reply within 2 business days with a prepaid return label and packing instructions. Ship the HydroSling back within 5 days after we send the label, or at minimum so that we receive it within a reasonable time after your 10-day window — we will not deny a timely request because the carrier was slow.
3. Once we receive and inspect the return, we will issue your refund.

If you cannot print a label, tell us — we will arrange an alternative, such as a carrier pickup or a refund without requiring a physical return for low-value or damaged shipments at our discretion.

What is refundable

• The HydroSling purchase price is fully refundable within the 10-day window.
• Any sales tax collected is refundable.
• There is no restocking fee and no "store credit only" limitation — refunds go back to your original payment method via Stripe.
• If you paid return shipping yourself, we do not reimburse that cost unless we provided a label that failed or we instructed you to use your own method.

When a return may be declined

We handle most requests generously, but we may decline a refund if:

• The request is made more than 10 calendar days after delivery.
• The product shows signs of misuse, alteration, or damage from use inconsistent with the instructions.
• The return is empty or a different product is sent back.

If we decline a return, we will explain why by email and, at your choice, return the product to you at our expense or dispose of it.

How long refunds take

We initiate refunds within 2 business days after receiving and inspecting the return. Once initiated, the refund is processed by Stripe; your bank or card issuer may take an additional 5–10 business days to post it. You will receive a confirmation email when the refund is submitted.

If you have not seen the credit after 10 business days, contact us and we will trace it with Stripe.

Damaged, defective, or wrong item

If your HydroSling arrives damaged, defective, or is the wrong color or quantity, email us right away with a photo. We will replace it at no cost or refund you in full — your choice — without requiring you to meet the standard return condition. You do not need to wait for the 10-day clock; tell us as soon as you notice the issue.

Late or lost deliveries

Delivery dates are estimates (see Shipping). If the carrier shows an unreasonable delay or a lost shipment, email us and we will reship or refund you — whichever you prefer.

Lawful rights

These return terms are in addition to, and do not limit, any rights you have under applicable law — including rights to a remedy for goods that are not as described, not fit for purpose, or defective. In California and other jurisdictions, certain consumer warranties cannot be disclaimed and certain return limitations may not apply to you.

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