TidalCore LLC · Shipping Policy

Shipping Policy

Effective: November 3, 2026 · Last updated: November 3, 2026

Where we ship and what it costs

• We offer free standard shipping within the United States (all 50 states, plus D.C. and U.S. territories where carrier service is available).
• We do not currently ship outside the United States. If you need international delivery, email us at shawnhadjis@gmail.com and we will tell you what options, if any, are available.
• There is no minimum order amount for free shipping — one HydroSling ships free in the U.S.

Where orders ship from

Orders ship from California, USA. Your checkout confirmation identifies Stripe as the payment processor and TidalCore LLC as the seller of record.

Processing and delivery time

• Processing: Orders are typically processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
• Transit: After processing, U.S. standard delivery typically takes 3–7 business days depending on your location and the carrier. Remote or rural addresses may take slightly longer.
• Delivery dates shown at checkout or in the confirmation email are estimates provided by the carrier. They are not guarantees, and carrier delays beyond our control may occur.

Carriers and tracking

We ship via reputable carriers such as USPS, UPS, or FedEx, selected at our discretion for the best combination of speed and reliability. When your order ships, you will receive an email with a tracking number and a link to follow your delivery.

If you do not receive a tracking email within 3 business days after ordering, please check your spam folder and then email us.

Address accuracy

Please double-check your shipping address at checkout. If you notice an error, email us immediately — if the order has not yet been handed to the carrier, we will try to correct it. Once a shipment is in the carrier's hands, we may not be able to reroute it, and additional shipping costs may apply to reship.

Late, lost, or damaged delivery

• If your tracking shows no movement for several days or shows a delivery that you did not receive, email shawnhadjis@gmail.com with your order email and order date.
• If the carrier loses the shipment or it arrives damaged, we will reship at no cost or refund you in full — your choice.
• Your 10-day return window (see Returns & Refunds) is measured from the carrier's delivery scan, not from when you open the package — if delivery was delayed, tell us and we will honor a reasonable window.

Need help with an order?

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